Bought on ohanaki.com
Payments on the web are handled by our reseller, Lemon Squeezy, who is the merchant of record and appears on your statement.
Changed your mind? Ask within 14 days of your first payment for a plan and we refund it in full.
Charged twice, charged after you cancelled, or unable to use a plan you paid for? Tell us and we refund that charge, whenever it happened.
Refunds go back to the card or account you paid with, usually within 5 to 10 business days.
Bought in the iPhone or Android app
Purchases in the app are billed by Apple or Google, and only they can issue a refund.
iPhone: request one at reportaproblem.apple.com. Android: open the order in Google Play (Payments & subscriptions) and choose Request a refund.
Cancelling
You can cancel at any time. On the web: Library → Manage vault → Manage subscription. In the app: your App Store or Google Play subscriptions.
After you cancel, the plan keeps working until the end of the period you paid for and is not charged again. Your photos stay yours: you can download them at any time.
Contact
Write to [email protected] with the email you paid with. We answer within two business days.